Frequently Asked Questions

We don’t schedule appointments for emergency or urgent care visits. Patients are seen in order of medical urgency. Calling ahead is encouraged so our team can prepare for your arrival and better assess your pet’s needs as soon as you walk in the door.

Yes. Your family veterinarian manages your pet’s routine and long-term care. We work closely with them by sharing records and updates to ensure a smooth transition after your visit, so they’re fully informed and ready to continue care.

Each emergency begins with a physical exam by a veterinarian. Based on their findings, we’ll recommend any necessary diagnostics and treatments, and provide a clear, itemized estimate for your approval before moving forward.

Yes, we offer flexible financing through VetBilling, Scratch Pay, and CareCredit.

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Our emergency services are for dogs and cats only. However, we do offer euthanasia services for small exotics and birds. If needed, we’re happy to refer you to local clinics that specialize in exotic pet care.

Wait times depend on the number of patients and the urgency of their conditions. Pets in critical condition are always prioritized. Mornings and early afternoons on weekdays tend to be quieter. Nights and weekends are typically busier, especially since we’re the only 24/7 emergency hospital serving much of northern Michigan and parts of Canada.

Please contact your local Department of Natural Resources (DNR) office for guidance on handling injured or ill wildlife, including seagulls, waterfowl, and other native species.

We’re happy to scan stray animals for a microchip. If the animal is injured or in distress, we will provide medical care. For healthy strays, we are unable to provide shelter or hold them long-term. Contact local shelters or animal control for next steps.

We do not provide routine vaccinations. We’d be happy to recommend a trusted general practice veterinarian, such as our sister hospital, East Bay Pet Hospital, in your area for ongoing preventive care.